Customer Reviews
Feedback left by customers across Austin and the surrounding metro. Names are used with permission; addresses are kept general.
Locked myself out at eleven at night with a toddler asleep upstairs. Quoted me on the phone, arrived in half an hour, had the door open in under five minutes without a scratch on it. Charged exactly what was quoted.
Marisol Trevino
Homeowner, Mueller
We turn over about forty units a year and they handle every rekey. Invoiced to the office, keying schedule emailed the same day, never had to chase them.
Dwayne Whitfield
Property manager, North Austin
Dealer wanted a tow plus two days for a lost Kia key. These guys did it in my driveway in about an hour for a lot less. Two keys, both tested before he left.
Priya Raghunathan
Driver, Cedar Park
Panic bar failed on a Friday during service. They came out after close, fixed it properly and talked me through what the inspector would be looking for.
Ben Ostrowski
Restaurant owner, East Sixth
Handle snapped clean off in my hand. He opened the door without drilling it, which I did not think was possible, and had a new set on within the hour.
Gail Emerson
Homeowner, Round Rock
Cut a spare for the van and put a key safe on the yard. Small job, treated it like it mattered. That is why we call them for the big ones.
Curtis Nakamura
Contractor, Pflugerville
Questions we get
every single day
Are you open at night and on weekends?
Yes. The dispatch line is answered 24 hours a day, every day of the year, including holidays. Overnight and holiday calls carry an after-hours rate, and you are told what it is before a van is sent.
How much does a lockout cost?
You get two numbers on the phone: the service call fee, which covers getting a licensed tech to you, and the labour range for the job. The final invoice lands inside that range or we explain why before we start work.
How quickly can you get here?
Inside Austin city limits, typically 20 to 40 minutes. Outer suburbs such as Dripping Springs, Liberty Hill and Elgin usually run 45 to 75 minutes. Dispatch quotes a real window rather than an optimistic one.
Will you need proof that I live there?
Always. A driver's licence showing the address, a lease, a utility bill or closing paperwork. For a vehicle, registration or title plus photo ID. We ask everybody, every time, with no exceptions.
Locked out? We answer the phone at 3 a.m.
One call gets a licensed, insured technician rolling to you anywhere in the Austin metro.
